- Our online customer service operating hours are:
Mon-Thurs: 09:00 - 16:00 CEST

- We unfortunately cannot respond to any emails on Fridays as we are busy roasting, packing and shipping out your orders.

- Any emails received over the weekend will be responded to at the earliest, Monday morning.

- Please have a thorough read through our FAQ page, as you are likely going to find your answer there.

- If you cannot find your answer in our FAQ page then please write to us below, remembering to state your order number if it's about an online order.